Privacy Policy for JLJL5 App
At JLJL5 App, we are committed to protecting the privacy and security of your personal and financial data. This Privacy Policy explains how we collect, use, store, and safeguard your information as you engage with our online casino platform, tailored for Filipino players. By using our services at JLJL5 App, you consent to the practices described in this policy.
Compliance with Data Protection Laws
JLJL5 App complies with the Data Privacy Act of 2012 (Republic Act No. 10173) in the Philippines and other applicable data protection regulations. We process your data transparently, lawfully, and only with your explicit consent or as required to deliver our gaming services. Our practices are designed to align with global standards, ensuring your trust in our platform.
Types of Information Collected
We collect various types of data to provide a seamless and secure gaming experience:
| Data Type | Details |
|---|---|
| Personal Information | Name, email address, phone number, date of birth (to verify eligibility for gambling, minimum age 21). |
| Gaming Data | Details of games played, bets placed, winnings, bonuses claimed, and transaction history. |
| Financial Information | Payment details such as bank account information, e-wallet IDs (e.g., GCash), or credit card details (for deposits and withdrawals). |
| Device and Usage Data | IP address, device type, operating system, browser type, and app interaction patterns (to optimize performance and prevent fraud). |
How We Use Your Data
We use your data to:
- Verify your identity and eligibility to participate in online gambling.
- Process deposits, withdrawals, and deliver winnings to your preferred payment method.
- Track gaming activities to calculate bonuses, rewards, and loyalty points.
- Comply with legal and regulatory obligations, such as anti-money laundering (AML) requirements and tax reporting.
- Enhance and personalize your gaming experience through tailored game recommendations and promotions.
- Detect and prevent fraudulent activities, such as cheating or account misuse.
- Improve app functionality and user interface based on usage patterns.
Third-Party Payment Processors
JLJL5 App partners with trusted third-party payment processors, such as GCash and PayPal, to securely handle deposits and withdrawals. These services may collect financial data directly, and their use is governed by their respective privacy policies. We do not store your payment details on our servers; they are securely transmitted to and managed by these processors.
Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
| Data Type | Retention Period |
|---|---|
| Personal Information | Retained until account closure or as required by law (e.g., tax purposes). |
| Gaming Data | Retained for 24 months to resolve disputes or verify transactions. |
| Financial Records | Retained for 7 years to comply with tax and AML regulations. |
| Inactive Accounts | Personal data deleted after 12 months of inactivity, except where legally required. |
Data Security
We implement robust security measures to protect your data, including:
- Encryption: All data transmissions are encrypted using SSL/TLS protocols.
- Secure Servers: Data is stored on secure, access-controlled servers.
- Fraud Detection: Automated systems monitor for suspicious activity, such as multiple account creation or unusual betting patterns.
- Access Controls: Only authorized personnel have access to your data, and they are bound by strict confidentiality agreements.
Despite these measures, no system is completely immune to risks. We are not liable for unauthorized access beyond our reasonable control, but we will notify you promptly in case of a data breach as required by law.
Your Data Rights
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements (e.g., financial records).
- Restriction: Limit how we process your data in certain circumstances.
- Objection: Object to data processing for specific purposes, such as marketing.
- Data Portability: Receive your gaming and transaction history in a structured, machine-readable format.
To exercise these rights, contact us at the details provided in the “Contact Us” section below. We will respond within 30 days, as required by law.
Age Restrictions
JLJL5 App is strictly for users aged 21 or older, in compliance with Philippine gambling regulations. We do not knowingly collect or process data from individuals under 21. If we discover that a minor has provided data, we will immediately delete it and terminate their account.
Fraud Prevention
To ensure a fair gaming environment, we monitor accounts for suspicious activities, such as:
- Use of automated systems or bots to manipulate game outcomes.
- Creation of multiple accounts to exploit bonuses.
- Collusion between players to gain unfair advantages.
We reserve the right to withhold winnings, suspend, or terminate accounts found to be in violation of our Terms and Conditions.
Sharing Your Data
We may share your data in the following circumstances:
- With Regulatory Authorities: To comply with legal obligations, such as reporting to PAGCOR or the Anti-Money Laundering Council (AMLC).
- With Service Providers: With trusted third parties (e.g., payment processors, game providers) who assist in delivering our services, bound by confidentiality agreements.
- In Legal Proceedings: If required by law or to protect our rights, property, or safety.
We do not sell or rent your personal data to third parties for marketing purposes.
Cookies and Tracking Technologies
JLJL5 App uses cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Enable core functionality, such as account login and game access. |
| Performance Cookies | Analyze app usage to improve performance and user experience. |
| Marketing Cookies | Deliver personalized promotions and advertisements. |
You can manage cookie preferences through your browser settings, but disabling essential cookies may affect app functionality.
International Data Transfers
As an online casino, JLJL5 App may process data on servers located outside the Philippines, particularly for offshore operations. We ensure that any international data transfers comply with the Data Privacy Act and include appropriate safeguards, such as standard contractual clauses or encryption.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, legal requirements, or operational practices. Updates will be posted on our website and app, and significant changes will be communicated via email or in-app notifications. Continued use of JLJL5 App after such changes constitutes your acceptance of the revised policy.
Contact Us
For questions, concerns, or to exercise your data rights, please contact our Data Protection Officer:
- Email: [email protected]
- Website: https://jljl5app.cc/contact-us
- Phone: Available via the contact page on our website.
We aim to respond to all inquiries within 30 days, as required by the Data Privacy Act.
Additional Information
For more details on responsible gambling, visit PAGCOR’s Responsible Gaming page. If you have concerns about data privacy, you may also contact the National Privacy Commission.